Support

Purchasing an electric bike, electric scooter or electric vehicle on-line can be daunting. That is one reason we offer 100% satisfaction or your money will be refunded! Some of these items need partial assembly when you receive them. Rest assured that we are ready to help you with all aspects of your purchase. Our phones are normally answered from 10:00 a.m. to 5:00 p.m. Mountain time, or leave a message 24/7 and we will return your call promptly. Feel free to use our toll free number: 800-594-7906. Most bicycle shops do not handle electric bicycles at this time. But, they can help with the standard bicycle service of our electric bikes. They will usually charge very little for the mechanical support they provide. When you receive your electric vehicle, be sure and retain the box for a while in the remote chance you will want to return it for a refund or warranty service. If dissatisfied with your purchase please return within 7 days of receipt for a full refund. Please repack in original carton and include copy of the invoice. We value your business and would appreciate a call before returning to attempt a resolution and tell us the reason for your dissatisfaction.

Shipping Policy

Shipping Policy Small Planet E Vehicles ships electric bikes, scooters and more to anywhere in the USA, usually within one or two days. For smaller items, shipments out of the local area FedEx will be the preferred shipper, the shopping cart will auto calculate this rate based on distance. Delivery time is agreed to at time of the sale.

Locally, we will offer delivery by company truck or trailer of your Electric Scooter, Bike, Car or Pickup within 50 miles of our store for the flat rate of $75 and within 3 days or earlier depending on sale arrangements. For further distances please contact up for delivery options.

Our store address is:
> Small Planet E Vehicles Longmont 724 Main St, Unit A Longmont, CO. 80501 

> Small Planet E Vehicles Ft. Collins 244 N College Ave Fort Collins, CO 80524

Anything can be picked up at a store.

Click here for a Google map Hours are 10:00 - 6:00 Monday - Saturday, after hours by appointment.
SPEV attempts Zero waste/trash - we recycle everything recyclable.

Return Policy

All items have a minimum full "customer is always right" one year warranty. Returns for refund are determined on individual case. tom.smallplanetearth@gmail.com or 720-470-9557.

Privacy Policy

At “Small Planet E Vehicles”, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. We at “Small Planet E Vehicles” do not guarantee complete security on stored information, however, have implemented many security policies and conditions to help protect your confidential information.

How Do We Use the Information We Collect? When you become an “Small Planet E Vehicles” member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth. “Small Planet E Vehicles” will NOT share data with trusted partners to help us perform statistical analysis. Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment. Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.

Refer-A-Friend If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. “Small Planet E Vehicles” does not store this information and uses it for the sole purpose of sending this one-time email.

Our Use of Log Files When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

Site Security All “Small Planet E Vehicles” employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis.

Correcting/Updating Your Personal Information After becoming an “Small Planet E Vehicles” subscriber you may correct/update your personal information by clicking on the 'My Account' link at the top of any page, entering your ID, password and birth date when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the 'My Account' section, or the 'Contact Us' section.

Links To Other Sites This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the “Small Planet E Vehicles” site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Communication From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from “Small Planet E Vehicles”.

Legal Disclaimer Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site

Supplementation We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.

Contests Periodically, contests are run on our site. Sometimes contests are sponsored by our customers. To enter these contests you need only to enter your ID and password and your guess. At the time of entry, you may decide if you wish to have your first name and state posted on our site if you are the winner. Winner’s names are NEVER shared with our customers without their consent.

Our Use of Cookies Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.

Your Feedback is Always Welcome We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. To contact us click here. You can reach us via email at tom.smallplanetearth@gmail.com.