Purchasing an electric bike, electric scooter or electric vehicle on-line can be daunting.

That is one reason we offer 100% satisfaction or your money will be refunded! Some of these items need partial assembly when you receive them. Rest assured that we are ready to help you with all aspects of your purchase. Our phones are normally answered from 10:00 a.m. to 5:00 p.m. Mountain time, or leave a message 24/7 and we will return your call promptly. Feel free to use our toll free number: 800-594-7906.

Most bicycle shops do not handle electric bicycles at this time. But, they can help with the standard bicycle service of our electric bikes. They will usually charge very little for the mechanical support they provide.

When you receive your electric vehicle, be sure and retain the box for a while in the remote chance you will want to return it for a refund or warranty service.

If dissatisfied with your purchase please return within 7 days of receipt for a full refund. Please repack in original carton and include copy of the invoice. We value your business and would appreciate a call before returning to attempt a resolution and tell us the reason for your dissatisfaction.